How to Access Your Player Logs

When reporting an issue, it's often very helpful to have the log files.  If asked to add them to your support request, you can navigate...

How to Restart Your Character (Currently no Way to Restart your Character)

We currantly do not have a way to restart your characterDo Not Delete Your Hub Account to Reset CharacterUsing the feature on the hub will c...

Experiencing Connection Issues with BitCraft Online Services?

If you're having trouble logging into BitCraft Online or the connection keeps dropping, the problem is often outside of our game servers and...

How to Build a Bank

Interact with your claim, and click "research" on the top left. There, you can unlock the bank for 1000 hex coins and 500 supplies on the fa...

Having Email Problems? How to Login Without a Email & How to Link an Email.

Login Information and Email Troubleshooting You have the option to play the game without providing an email address.If you choose to us...

How to run a trouceroute for connection issues investigation?

If you are experiencing connection issues such as lag, it's useful for our team to see a result of a traceroute ran to our servers. This way...

Enabling chat timestamps

When reporting a player for their behaviour on chat, it's useful to have specific timestamps of the messages in question. By default, this s...