How To Submit A Support Ticket For Bug Reports, Feedback, Account Inquiries, and Player Reports

How to Submit a Ticket for BitCraft Support (Bug Reports, Feedback, Account Inquiries, and Player Reports follow the same process)Web Suppor...

How can I report a player/an empire?

We want to ensure that the BitCraft community is a friendly, safe and welcoming place, but we understand that some players don't always help...

BitCraft Account Merging

We would like to formally announce a change in policy regarding account management for BitCraft Online.The merging of multiple BitCraft acco...

How to Download the Preview Build

Sometimes, we have an experimental preview build available on Steam.  This may have unpredicted issues and may be unstable, but it may ...

Monthly Update Tomorrow - Housing, Group Crafting, Developer Program!

First off, there will be no preview today, all of the changes in the update require the server changes which will not be released until tomo...

BitCraft Autumn Settlement Showcase – Recording Invitation!

Hello everyone!, The cozy winds of autumn have arrived, bringing golden leaves, harvest season… and spooky Halloween vibes! This fall, ...

BitCraft Online: Roadmap to Year's End 2025!

The BitCraft Online roadmap charts an exciting journey through the rest of the year, teasing some major updates and engaging in-game events ...

Early Access - Day 3 Update: Clarity on Wipes

We woke up today to a Mostly Positive rating today on Steam. Our reviews have been coming in quite positive now that most of the server issu...

Early Access - Day 2 Update: The Server Saga

An update and analysis of the server issues of the Early Access launchHey, everyone!I'd like to start by saying thank you to everyone who ha...

BitCraft Early Access - Day 1 Update

Hey, everyone!First off, thank you to all of you who have supported and been playing BitCraft. We are very happy to see many people enjoying...

[16/10/2025] TRAVELER’S TRADE - CART OFF-ROADING, QOL, BULK SELL ITEMS TO TRAVELER'S & MORE

Hello everyone,We had a larger social feature we were hoping to have ready this week, but it needs a bit more time in the oven. We are hopin...

[9/10/2025] AUTUMN HARVEST IS HERE AND IT BRINGS NEW SEASONAL CONTENT, AND CLAIM UPDATES"

This week brings the beginning of our fall seasonal content. You can now find autumn resources throughout the world which can be gathered to...

Patch Notes — September 25, 2025

New Tier 1 DungeonWe've been happy to see people enjoying the dungeon content added over the last month and so it's been high on our list to...

Patch Notes — September 18, 2025

Dungeon Sweep-upThis week we are tackling some of the outstanding things from the dungeon update that didn't make it in for the version 1 re...

Patch Notes — September 11, 2025

AddedSettlements show now on the map if they have a Waystone, Bank or MarketplaceUI windows will now remember their position after restartin...

Pre-Patch Update — September 2, 2025

Pre-Patch Update,Hello everyone in preparation for the monthly update on Thursday we are publishing a pre-patch today.This is both a server ...

Patch Notes — August 21, 2025

This week we are rolling out a smaller weekly update in preparation for the monthly update that we are hoping to have ready for you next wee...

Patch Notes — August 14, 2025

Patchnotes - Weekly Update August 14th Notable ChangesWe added a new UI window called "Social" that allows you to keep track of friends and ...

Patch Notes — July 31, 2025

Patchnotes - Weekly Update July 31stThe updated build and content are now live, you will need to download the latest build to be able to pro...

Patch Notes — Monthly Update July 24, 2025

At the time of posting the update will be live (on both the preview and main branches)You may need to restart steam to get the option to dow...

Patch Notes — July 17, 2025

Hello, everyone!This weeks patch notes are here lets start of with:Tool Scrapping - You can now build a new untiered building: The Scra...

Patch Notes — July 9, 2025

Note: We are aware of an issue on macOS causing some graphical issues on the map and are working to fixNotable ChangesPlayer settlements can...

Weekly Update — July 2, 2025 WASD, Claim Supply Balance

We are pleased to post the changes for our first weekly update. We hope there is something exciting in here for everyone. Please be aware th...

Patch Notes — June 23, 2025

There is a new version of the build available to download on the main version of the app. This build fixes:An issue where audio events/vfx e...

Patch Notes — Beta 1

We are excited to share a comprehensive list of the major changes we've made to BitCraft Online since Alpha 3. Before diving ...

Not Receiving Confirmation Emails (Yahoo, Hotmail, Outlook, Live)

SummarySome email service providers may have spam protection measures in place which falsly flag emails from BitCraft / Clockwork Labs. ...

Stuck at Initializing Player?

Fixing the “Initializing Player” Issue in BitCraft OnlineWe’re aware that some players are running into an “Initializing Player” problem whe...

Audio channel saturation causing all audio to start stuttering as it fails to keep up.

Players are reporting: Audio degradation in populated settlements during Periods of high crafting activity.

(Fixed) Deployable’s inventory window are closing after picking up dropped items.

Players are reporting: deployable’s inventory window are closes after picking up dropped itemsUpdate: The issue of deployable’s inventories ...

Deluxe bulb rolls have no benefits

Players are reporting: Deluxe bulb rolls offer no benefits and are a waste of resources.Dev: We plan to change their functionality; in the m...

[Fixed] Sunflowers and pumpkins spawning in other resource footprints predominantly rock footprints

Players are reporting: Sunflowers and pumpkins are currently spawning within the footprints of other gatherable items. This prevents players...

The playable character will gradually decrease in size.

Players are reporting: The player's in-game character gradually changes size, primarily when mounting or dismounting. 

(Update/Fix) Items On The Market Are Costing More Than The Listing Price

Players are reporting: Items on the market are costing more than the sale price.Dev: We believe we found an issue with one particular code p...

(Fixed) Deployables are not functioning, even after being converted to a deed and re-added to the vault.

Players are reporting: deployables are still not functioning, even after being converted to a deed and re-added to the vault. Dev: We a...

[Fixed] Claymore Sword Flurry skill visual effect is "misplaced" while pulling Cart/Wagon

Players are reporting:  The visual effect for the Claymore Sword Flurry skill is incorrectly positioned when a character is pulling a w...

Missing Texture On Tier 9 Flower

Player are reporting: Tier 9 flowers are displaying a missing texture, causing them to appear black.

(Fixed) Empires Are Not Being Reflected On The Map Correctly

Players are reporting: Empires are not being accurately reflected on the map when land is taken or contested, leading to an incorrect visual...

(Fixed) Loot Bags That Drop in-between Hexes Are Hard To Pick Up.

 Players are reporting:  Loot bags that drop between connected hexes are difficult to retrieve.BitCraft Support: This bug has been...

[Fixed] Inverted Camera Controls Effect Map Navigating

Players are reporting: that inverted camera controls are affecting the world map, causing left inputs to move the map right.  BitC...

(Fixed) Inverted Camera Controls, Not Working Correctly.

Players are reporting: Inverted Camera controls, invert Y and X and not just Y.Developer Response: We will separate the Y and X inversion se...

(Fixed) Trading UI Not Showing For One Or Both Players

Players are reporting: Trading with other users can sometimes not show the trading UI for one player or both. BitCraft Support: This bu...

Unable to interact with Building Blueprints Sometimes.

players are reporting: You can't always interact with Building Blueprints, you have to re-log or re-interact

Inconsistent Deployable Inventory Window Visibility

 players are reporting  Having to click 3 times before it works, or having them popup in the way when not wanted.

[Fixed] Opening Certain Menus and Deploying Vehicles And Mounts Alters The Saved HUD Locations.

Players are reporting: Players are reporting that the HUD shifts from its saved location when deploying vehicles and mounts.BitCraft Support...

WASD Movement Bug Effecting Vehicles and Mounts

players are reporting: Using WASD provides a speed boost that also causes the player vehicles and mounts to rubberband.To avoid "rubberbandi...

(Fixed) Traveler buildings (NPCs) Cannot Be Rotated Once Placed.

Traveler buildings can now be placed and rotated, Players are reporting: When placing travelers like Rumbagh, Heimlich, and the others,...

Pathfinding Issues for Ships in Shallow Water

players are reporting Pathfinding struggles with shallow water navigation, leading it to favor deeper water.Prevents the player from sailing...

(Fixed) Player Character Walking Away When Building

players are reporting: Playable Characters randomly walk away in a random direction when building.Should this issue reoccur, please submit a...

(Fixed) Removed Pavement Not Working Correctly

players are reporting: Players can remove one or more pavement sections, but the functionality then stops. To resolve this, players must eit...

(Fixed) Z Fighting Leading to flickering on Pillars

Players are reporting: Flickering on pillars down to Z Fighting this is when two Pillars are in the same spot fighting for space. Dev U...

(Fixed) Windows Reset After Portal Use

Players are reporting: Windows are not saving their last location and are resetting to the default position every time a portal is used.Shou...

(Fixed)T4 Mushrooms

Players are reporting: T4 Mushrooms are missing from the world.Update: T4 Mushrooms are now in the world

[Fixed] Moving Player Housing Across Regions

Players are Reporting: When empty, homes cannot be moved across Regions because the game indicates there is still loot inside.Dev: Although ...

(Fixed) T5 Gates are unplaceable

Players are reporting: T5 Gates are present in the game but cannot be placed. Additionally, rotating the gate causes the blueprint to rotate...

Initializing Player

Players are Reporting: Getting stuck at "Initializing Player."  Fixing the “Initializing Player” Issue in BitCraft OnlineWe’re aware th...

How to Restart Your Character

We do not have a way for you to fully restart and reset your progress.  There are a few steps you can do to experience the game as if y...

How to Access Your Player Logs

When reporting an issue, it's often very helpful to have the log files.  If asked to add them to your support request, you can navigate...