We have received reports that some players may not be correctly receiving their earned Twitch Drops; we apologize for that inconvenience. 

To enable us to credit the rewards to your account, please provide documentation verifying that these items were successfully unlocked on Twitch. The following form provides additional details and the method for submitting a ticket. Depending on the volume of tickets we receive, it might take us some time to process them all, but we aim to get through them as fast as possible. Sorry for the inconvenience this has caused, and thank you for your patience.

Note: A screenshot of your Twitch inventory is necessary for the investigation, even though the form allows you to skip this step. If not provided, an agent will request the screenshot regardless

Thank you for your understanding and for being a part of BitCraft Online!